Frequently asked questions
How do I know if my order has been shipped?
Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of February-April and November-December. Your order may be shipped 3-5 business days after the order is placed. Your order confirmation email will state the current processing time. Once shipped, delivery time within the United States is within 5 business days and 10-21 business days internationally. Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping at this time. Once the order ships, a tracking number will be emailed to you. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. All orders are shipped via USPS.
Additional information for International customers:
The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email Contactme@aliciasamaan.com immediately.
What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at Contactme@aliciasamaan.com. We will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.
What payment options do you accept?
We accept payments via Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card in to avoid delays or declines.
We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders.
**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.
What is your return policy?
Is the ALICIA SAMAAN FITNESS website safe?
At ALICIA SAMAAN FITNESS, we understand how important security is to you. When you place an order at www.AliciaSamaan.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
Does anyone else see the information that I provide to ALICIA SAMAAN FITNESS?
We respect your privacy. The information you provide will not be given to any third party.
Where can I buy ALICIA SAMAAN FITNESS apparel near me?
At this time, purchases can only be made online at www.ALICIASAMAANFitness.com.
The Alicia Waist Trainer Care Instructions:
We suggest machine washing on the gentle cycle. Do not put in dryer. Lay flat to dry. You may also hand wipe/wash the item. Please, do not use bleach and do not iron the item.
To maintain the Alicia Waist Trainer:
Remove buildup from the velcro by running another hooked Velcro fastener against it a few times. This will lift the debris to the surface of the 2 fasteners, where it can be gently lifted away by hand. Use tweezers to remove stubborn debris. Avoid being too rough with the Velcro fasteners when cleaning them. This may cause the loops to break. Gently pull the Velcro away from the fabric when removing the Alicia Waist Trainer from your mid-section. Also, alternate the placement of the straps. This will avoid constant wear to one area of the fabric. We are not responsible for wear and tear that may occur after using The Alicia Waist. We do not offer a repair or replacement service.
What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error. If we made an error in the fulfillment of your order, please email us. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorize the exchange or explain the reason for denial of the exchange. If it is authorized, we will need the incorrect item returned to us in new, sealed and unused condition. Please allow up to 14 business days for us to process the incorrect/missing items once authorized. Due to sanitary reasons and COVID 19, If the incorrect item has been worn, opened or removed from packaging, we will not be able to accept the return/exchange regardless of error on the behalf of Alicia Samaan Fitness. The item has been contaminated and is no longer resaleable. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorized. We cannot issue return labels to international customers.
All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, ALICIA SAMAAN FITNESS will not be responsible for the items. Neither a replacement or refund will be issued.
*We reserve the right not to accept certain damaged items.
Additional information regarding orders:
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
INTELLECTUAL PROPERTY RIGHTS:
The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled by ALICIA SAMAAN FITNESS and Alicia Samaan. Except as otherwise provided in these Terms and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. The use of the name or photos of ALICIA SAMAAN, ALICIA SAMAAN FITNESS, The ALICIA WAIST TRAINER, and THE ALICIA RESISTANCE BANDS cannot be used as a hashtag (#) to promote or sell an item not endorsed by ALICIA SAMAAN or ALICIA SAMAAN FITNESS via social media. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights.
How do I get more information about Alicia Samaan?
Follow her on social media @Alicia_Samaan
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us at ContactMe@AliciaSamaan.com
Additional Terms, conditions and Disclosures:
The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment. Alicia Samaan Fitness is not responsible or liable for any advice, course of treatment, diagnosis or any other information, services or products that you obtain through this site. You are encouraged to consult with your doctor with regard to this information contained on or through this website. After reading articles, watching videos or reading other content from this website, you are encouraged to review the information carefully with your professional healthcare provider.
Alicia Samaan is dedicated to her personal fitness and health. She is not a physician, nutritionist, or dietitian. Any recommendations she makes about her personal workout routine or lifestyle should be discussed between you and your doctor because working out may involve risks.
We make every effort to ensure that we accurately represent these products and services and their potential for fat burning results. Water and fat weight loss results made by our company and its customers are estimates of what we think you can possibly achieve. There is no guarantee that you will experience the same results and you accept the risk that results differ by individual.
As with any fitness program, your results may vary, and will be based on your individual capacity, ability to take action and level of desire. There are no guarantees concerning the level of success you may experience. The testimonials and examples used are reported results, which do apply to the average purchaser, but are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on his or her background, dedication, desire and motivation.
There is no assurance that examples of past weight loss results can be duplicated in the future. We cannot guarantee your future results and/or success. Nor can we guarantee that you maintain the results you experience if you do not continue wearing the The Alicia Waist Trainer. For best results, we suggest wearing the Alicia Waist Trainer regularly, exercising and eating healthy foods. We are not responsible for your actions.
The use of our information, products and services should be based on your own due diligence and you agree that our company is not liable for any success or failure of your physique that is directly or indirectly related to the purchase and use of our information and products. By making a purchase, you agree to all of our terms and conditions.